✺ Privacy & Cookies Policy

Contented AI Limited Privacy Policy

Contented AI Limited (“Contented AI”, "we", "us", “our”) collects, uses, stores and discloses information which may identify individuals ("personal information"), including visitors to our website: www.contentedai.com, business partners (including customers and suppliers), and job applicants ("you", “your”).

This privacy policy (“Policy”) sets out our commitment to protecting the privacy of your personal information and provides details about how we collect, use, store and disclose your personal information collected through our website or in the course of our business activities conducted offline in accordance with applicable data protection laws, which include the New Zealand Privacy Act 2020, and which may include (where you are a resident in the European Union (EU) or the United Kingdom (UK)) the EU General Data Protection Regulation (GDPR) or the GDPR as transposed into UK national law (UK GDPR).

Important

Please read this Policy carefully as it provides important information about how we use personal information and explains your legal rights.

This Policy is designed to be user-friendly. You can use the summary of contents below to navigate to relevant sections by clicking on the headings. We have labelled sections of this Policy to make it easy to find information relevant to you.

Where relevant under applicable data protection laws, we are the controller of any personal information collected from you through our website or otherwise for the purpose of conducting or developing our business with you. We are a company that provides AI services located in New Zealand, and we have a data protection / privacy officer, who can be contacted at privacy@contentedai.com.

Summary of this policy

• Your personal information: collection, purposes and lawful basis
• Disclosing your personal information with others
• International transfers
• Storing and protecting your personal information
• Your rights and how to exercise them
• Marketing
• External links
• Changes to this Policy
• Contact us

Your personal information: collection, purposes and legal basis

Personal information you provide to us

In order to access or use certain parts of our website or enjoy the full functionality, or otherwise in conducting business with us or seeking to conduct business with us, you may be prompted to provide certain personal information to us in various ways, such as:

• Filling in forms (e.g. a 'Request a Demo' form) on our website or anywhere else we conduct business
• Downloading documentation from our website
• Subscribing to communications like newsletters
• Corresponding with us by email or otherwise using our contact details

Generally the types of personal information we collect include your name, job title, business type, address and contact information. Further details are below. Our preference is to collect your personal information directly from you where possible. We may need to collect some personal information from third parties, which we explain below.

To help us better perform our services, we may record certain phone calls, advising you at the time if so.

Where you apply for a job with us, we may receive personal information indirectly from recruitment agencies, service providers and your references.

Personal information we collect automatically

When you visit our website, our server automatically collects certain browser or device generated information which may constitute personal information, including but not limited to: your domain, IP address, date/time of visit, duration, referring site, screen resolution, language setting, etc. Our website uses cookies to remember login details, site preferences, etc.

Purposes and legal basis for processing your personal information

Below is an overview of the types of personal information we process, the purposes, and the legal basis.

Types

First name, surname, email address, business address, business phone number / mobile phone number, information about your professional expertise and experience.

Purpose

For the provision of our products and services, which includes processing/fulfilling orders, sending invoices and payment reminders, collecting payments and any other general contract administration. To maintain a relationship with you as a customer, improve the products and services that we provide to you, and deal with any enquiries or queries. To send marketing materials, updates, newsletters and other related information, including, sending solicited information (e.g. quotes in response to an enquiry). To conduct data analytics and market research for statistical and survey purposes and for internal business administration.

Legal Basis

The processing is necessary for performance of a contract.‍

Our legitimate interest to improve and develop our products and services, to respond to any correspondence or queries you send us, and to send service information about our products and/or services. Where required by privacy laws, your consent or where information is solicited.

Otherwise, our legitimate interest to send you communications related to similar products or services to which you have previously purchased or entered into negotiations to purchase, where permitted by privacy laws.

Our legitimate interest to measure the use of our products and/or services and interaction to inform and improve service/product direction and development and to enable provision of accurate and reliable reporting.

Job Applicants

Types: Name, contact details, qualifications, education history, CV, application info, references, assessment/interview notes, right to work info, skills/experience/education info

Purpose: Respond to vacancies, recruit and hire, right to work checks, improve recruitment process

Legal Basis: Entering into employment contract, comply with relevant employment laws, legitimate interest to maintain reputation as employer

Website Users

Types: Info about visits to our site, domain, IP address, browser/device info, cookies

Purpose: Keep our website available and secure, improve experience, analyse site usage, present content effectively

Legal Basis: Legitimate interests for necessary cookies, consent for non-essential cookies like performance/functionality/targeting (see Cookie Policy)

All Data Subjects

Types: All above data

Purpose: Protect and grow our business in event of merger/acquisition/sale etc, improve products and services

Legal Basis: Legitimate interests to ensure we can grow and protect our business, maintain reputation as leading provider

Where our legal basis is legitimate interests, those interests are to conduct and develop our business while limiting use of personal data to what strictly supports our business within individuals' reasonable expectations.

We may process any personal data to the extent necessary to defend, establish or exercise legal claims or comply with legal obligations.

If you do not provide requested data needed to enter into or perform a contract, we may not be able to provide our products/services.

Disclosing your personal information with others

We share your personal information:

• With third party service providers under confidentiality restrictions who help us provide information, products and services to you and manage our business. This includes document management services who store/destroy data on our behalf and IT service providers who help manage systems.
• With government organisations, law enforcement, regulators as required by law.
• With banks and payment providers to authorize and complete payments.
• In aggregate, non-personal statistical form with partners, affiliates or advertisers regarding site visitors and usage.
• With a potential purchaser of our business, as needed to facilitate the transaction.

International transfers

Where you are a resident in the EU or the UK, as we are a New Zealand based company, your personal information will be processed in New Zealand. New Zealand has an adequacy decision from both the European Commission and the UK government, which means that it is considered to have equivalent data protection laws to the EU and UK.

Please note that some of the recipients of your personal information listed above may be based outside New Zealand, or (where you are a resident in the EU or the UK) outside the EU or UK. Whenever we make transfers of your personal information, we implement any appropriate safeguards that are required by applicable data protection laws.

From an EU/UK perspective, those safeguards may include: (i) the EU Standard Contractual Clauses and additional measures to supplement such clauses as may be required in line with transfer impact assessments we carry out, to prevent interference by public authorities of third countries; (ii) the UK Addendum; and/or (iii) reliance on an adequacy decision by the European Commission and/or the UK government.

Any requests for information we receive from law enforcement or regulators will be carefully checked before personal information is disclosed. If you would like to find out more about any such transfers, please get in touch with us using the contact details set out at the beginning or end of this Policy.

Storing and protecting your personal information

We safely store your personal information and apply a general rule to retain it only as long as required to fulfil its purpose or as otherwise required by law. Where it is no longer required, we will securely delete or store it so it is no longer used. We engage specialist agencies to store/destroy data on our behalf using appropriate measures.

We are committed to protecting the personal information we receive and maintain appropriate security measures, policies and procedures designed to reduce the risk of unauthorized access or use. Please also take measures to protect your data security on your side.

It is important the personal information we hold is accurate and up to date. Please inform us of any changes.

Your rights and how to exercise them

You have rights over your personal information, though these may not be absolute as applicable laws allow exemptions in some cases. You are not required to pay any charge for exercising your rights, unless your requests are excessive, repetitive or unfounded and we choose to recover reasonable costs permitted by law. We will aim to respond within one month, which may be extended by up to two more months if necessary considering the scope. Proof of ID or clarification on the scope may also extend our response time.
Your rights, depending on applicable data protection laws, may include:

• Right to withdraw consent where given
• Right of access, rectification and erasure
• Data portability - where applicable
• Right to restriction of processing - where applicable
• Right to object to processing based on legitimate interest grounds
• Right to object to direct marketing/profiling

Please contact us to exercise these rights or if you have any queries or complaints about how we process your personal information. You also have the right to lodge a complaint with your local supervisory authority.

Marketing

We take steps to limit direct marketing to a reasonable and proportionate level and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you. You may change your marketing preferences at any time by contacting us.

In most cases our processing of your personal information for marketing purposes is based on our legitimate interests, although in some cases (such as where required by law) it may be based on your consent. In particular, you can always opt-out of email marketing communications by clicking the "unsubscribe" link at the bottom of marketing emails, or by contacting us using the contact details provided at the beginning or end of this Policy.

When you choose to unsubscribe, your data is automatically moved to a suppression list to prevent your email address being accidentally added to our database again. If you wish your data to be fully deleted from our systems, we will do so at your request but, if your email address is at any point added back into our newsletter database, by you or on your behalf, there will be no automated process in place to prevent a newsletter being emailed to you again. Please note that where we have another lawful basis for processing, we will continue to process personal information for other purposes – for example, we may process information based on contract necessity. You may also receive indirect marketing from us by way of general marketing communications (e.g. post or non-targeted adverts in the media etc).

External links

Our website contains third party links. We are not responsible for the privacy practices of third party sites and encourage you to review their privacy policies.

Changes to this Policy

We may need to update this Policy from time to time and will post updates here in advance, so please check back periodically.

If you have any questions about this Policy or use of your personal information, please email: privacy@contentedai.com.

If you have any concerns about how we use your personal information, please contact us first via the above email so we can attempt to resolve it as soon as possible. You also have the right to lodge a complaint with your local supervisory authority.

Last update: November 2, 2023

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Contented Limited Cookie Policy

This Cookie Policy explains how Contented AI Limited ("we," "us," or "our") uses cookies and similar technologies on our website www.contentedai.com (the "Website"). It outlines your choices regarding use of cookies in accordance with applicable data protection laws, including the New Zealand Privacy Act 2020 and the EU General Data Protection Regulation (GDPR)/UK GDPR.

What are Cookies?

Cookies are small text files stored on your device (computer, mobile, tablet) when visiting a website. They are widely used to make websites work efficiently and provide information to website owners.

Types of Cookies We Use

1. Necessary Cookies - Essential for Website functionality. Enable navigation and use of features like secure areas.
2. Performance Cookies - Collect info on how visitors use our Website, like frequently visited pages and error messages. Used to improve performance and functionality.
3. Functionality Cookies - Allow our Website to remember choices you make like username, language, region. Also provide requested services like playing videos.
4. Targeting/Advertising Cookies - Deliver ads relevant to you and your interests. Also limit ad frequency and measure campaign effectiveness. Remember sites you've visited which may be shared with ad partners.
5. Social Media Cookies - Set by social platforms we've integrated like Facebook, Twitter, LinkedIn. Allow you to share content and use social features. Platforms may also collect info on your online activities.

Cookie Duration

Some cookies are temporary session cookies erased when closing browser while others are persistent cookies that remain for a period and activate when revisiting our Website.

Your Consent

By using our Website, you consent to our use of cookies as described here. We'll obtain your consent before placing non-essential cookies. You can manage preferences through browser settings or our cookie consent tool.

Managing and Disabling Cookies

Most browsers allow you to manage cookie preferences by accepting/rejecting cookies and getting notified when cookies are set. Note disabling cookies may affect Website functionality and limit certain features. Refer to your browser or device instructions for more information on managing cookies.

Third-Party Cookies

We may allow third parties like analytics/advertising partners to place cookies on our Website to collect info on your online activities. They may use this to deliver personalised ads or analyse campaign effectiveness. We recommend reviewing their privacy policies to understand their use of cookies.

Updates to this Cookie Policy

We may occasionally update this Cookie Policy and will provide notice of significant changes through posting on our Website or other means.

Contact Us

If you have any questions or concerns about our use of cookies, please contact us at privacy@contentedai.com.

Last Updated: September 2, 2023

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