Share insights from business trips, with your whole team, instantly.

Christchurch International Airport Ltd | > 200 staff | Contented since August 2025

Business travel has a knowledge problem. Conferences, trade shows, and stakeholder tours are a big investment and generate some of the most valuable conversations your team will have all year. But after rushing between sessions and eking out every minute of the trip, much of what was learned is gone by the flight home, or lives in notebooks no-one else gets to see.

Christchurch International Airport Ltd solved that knowledge gap with Contented AI. During a 12-day tour across five cities across the globe, Christchurch Airport's Commercial and Technology team would meet at the end each long day, jet-lagged and 30,000 steps deep. They’d debrief stakeholder meetings and airport visits over dinner, and record using the Contented app. Those casual catch-ups became a searchable, structured knowledge base for each location and stakeholder - that still gets pulled up over a year later.

"I still refer back to those conversations from 16 months ago, when we want to revisit what another airport was doing well," Digital and Technology Manager Fiona Millar says.

The same approach transformed the outcomes of Asia Routes, a major trade show for airline route development. Capturing conversations via Contented as they happened meant the Christchurch Airport team could share outputs with contacts straight after meeting. The reaction was immediate.

"They were like, 'wow, this is amazing. We've not seen anyone else use anything like this to capture these insights'," Fiona said.

"It means everyone can stop taking notes and focus on the conversation."

Back at the airport, Contented amplifies work across Christchurch Airport: employee engagement interviews, training development, user research, design thinking projects, international stakeholder and leadership meetings.

The pattern across it all is consistent: identify a conversation that already matters, record it, and make it useful long after it ends.

What does it mean for the organisation?

Knowledge gathered on the road, in stakeholder meetings, and across internal projects is accurately preserved and shared across Christchurch Airport. The team has recorded more than 2300 conversations, and generated over 600 documents across meeting summaries, minutes, metrics, human-centred insights, and more. 

What does it mean in the field?

For staff at conferences, trade shows, or on multi-city tours, Contented removes the choice between being present in a conversation and capturing it accurately. Outputs can be shared with external and internal contacts on the day, and insights that would otherwise fade with jet lag are still accessible months later. The whole organisation can get value out of business travel.

What does it mean for the individual?

Every person using Contented leaves every meeting with a complete, accurate record of what was discussed and what needs to happen next. Follow-ups go out faster and nothing gets lost between the conversation and the action. Knowledge built in one meeting can be quickly shared with anyone who needs it, even if they weren’t in the room.