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Last Updated: 03 May, 2025
These Terms of Service ("Terms") govern your use of the Contented platform and related services provided by Contented ("we," "us," or "our"), a company incorporated in New Zealand. By accessing or using our Services, you agree to be bound by these Terms.
PLEASE READ THESE TERMS CAREFULLY. BY USING OUR SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
"Sub-Processors" means third-party service providers we use to deliver the Services, including but not limited to transcription services, analytics providers, hosting services, and other technology partners.
"Content" means all information, data, text, audio, video, images, or other materials.
"Customer Data" means all Content uploaded, recorded, or processed through the Services by or on behalf of you.
"Documentation" means our user guides, help documentation, and other materials we provide regarding the Services.
"Services" means Contented's AI-powered conversation intelligence platform, including the web application, mobile applications, and all related features and functionalities.
"User" or "you" means the individual or entity using the Services.
2.1 Agreement to Terms
By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2.2 Capacity to Contract
You represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organizsation to these Terms.
2.3 Modifications to Terms
We may modify these Terms from time to time. We will notify you of material changes by email or through the Services. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.
3.1 Platform Overview
Contented provides an AI-powered conversation intelligence platform designed to transcribe, analyse, and generate insights from professional conversations.
The Services allow users to record and upload audio and video conversations, process them using AI, and generate structured outputs like transcripts, summaries, and insights. The platform also includes features for secure storage and management of conversation data.
Contented provides an AI-powered conversation intelligence platform that:
3.2 AI Processing
Our Services utilise advanced AI technologies including:
3.3 Service Modules
The platform includes specialised modules for:
4.1 Eligibility Requirements
4.2 Account Security
You are responsible for:
4.3 Account Termination Rights
We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.
5.1 Your Content Ownership
You retain ownership of all Customer Data you upload or create through the Services. You grant us a limited license to process, store, and analyse your Content solely to provide the Services.
5.2 Content Responsibilities
You are solely responsible for:
5.3 Prohibited Content
You may not upload or create Content that:
IMPORTANT: While we maintain and create robust AI systems, AI-generated content can contain inaccuracies. You must review all generated content for accuracy before using it for any purpose. We are not responsible for decisions made based on AI-generated outputs.
6.1 Permitted Uses
You may use the Services for legitimate business and professional purposes, for example:
6.2 Prohibited Uses
You may not:
6.3 Compliance Requirements
7.1 Privacy Policy
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
7.2 Data Processing Agreement
For enterprise customers, we may enter into separate Data Processing Agreements that supplement these Terms regarding data protection obligations.
7.3 International Transfers
By using the Services, you consent to the transfer of your data to New Zealand, Australia, the United States, and other countries where our service providers operate, in accordance with our Privacy Policy.
8.1 Our Intellectual Property
We retain all rights, title, and interest in the Services, including:
8.2 Your Intellectual Property
You retain ownership of your Customer Data. AI-generated outputs based on your Content remain your property, subject to our underlying intellectual property rights in the platform.
8.3 License to Use Services
We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription term, subject to these Terms.
8.4 Feedback and Suggestions
Any feedback, suggestions, or ideas you provide about the Services may be used by us without restriction or compensation to you.
9.1 Subscription Plans
We offer various subscription plans (including Free, Standard, and Enterprise tiers) with different features, usage limits, and pricing. Current plans and pricing are available on our website at www.contentedai.com/pricing.
9.2 Payment Terms
9.3 Free Trials and Promotions
Free trials and promotional offers are subject to additional terms and may have usage limitations.
9.4 Overages and Usage Limits
If you exceed your plan's usage limits, additional charges may apply as specified in your subscription plan.
10.1 Service Availability
We strive to maintain high service availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance when possible.
10.2 Service Modifications
We may modify, update, or discontinue features of the Services at any time. We will provide reasonable notice for material changes that negatively impact functionality.
10.3 Beta Features
Some features may be offered in beta or preview status. Beta features are provided "as is" and may be modified or discontinued at any time.
11.1 Third-Party Providers
Our Services integrate with third-party providers for transcription, AI processing, and other functionalities. These integrations are subject to the third parties' terms and policies.
11.2 Third-Party Content
We are not responsible for third-party content, services, or websites accessed through or integrated with our Services.
12.1 Service Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12.2 AI Technology Disclaimers
12.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
12.4 Exclusion of Damages
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.
You agree to indemnify, defend, and hold harmless Contented and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
14.1 Termination by You
You may terminate your account at any time by following the instructions in the Services or contacting us.
14.2 Termination by Us
We may suspend or terminate your access to the Services:
14.3 Effect of Termination
Upon termination:
15.1 Governing Law
These Terms are governed by the laws of New Zealand, without regard to conflict of law principles.
15.2 Jurisdiction
Any disputes shall be resolved in the courts of New Zealand.
15.3 Informal Resolution
Before pursuing formal dispute resolution, we encourage you to contact us to seek an informal resolution.
16.1 Entire Agreement
These Terms, together with our Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and Contented.
16.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.3 Assignment
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
16.4 Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control.
16.5 Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
16.6 Notices
Notices to you may be sent to the email address associated with your account. Notices to us should be sent to the contact information below.
For questions about these Terms of Service, please contact us:
Contented
For general inquiries:
For technical support:
Acknowledgment: By using the Contented Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
These Terms of Service are effective as of the date listed above and supersede all previous versions