Security & privacy

Your conversations stay yours.

We know you are trusting us with your IP and we take this responsibility seriously. From how data is handled to where it’s stored, every part of Contented is designed to protect your information.

Trusted by 250+ organisations

What makes Contented secure.

Your data is never used to train AI.

Our AI sub-processors operate under legally binding zero data retention agreements. Your conversations are processed transiently and permanently deleted - never stored, never used for training.

Conversation-first processing.

All data is encrypted at rest and in transit across our application database, our secure file storage and backups. Access is strictly controlled and audited.

Zero device storage on mobile.

After a recording is securely uploaded, it is automatically purged from the device. Sensitive conversations never sit on personal devices. This is great for companies with a BYOD policy.

Flexible data retention.

Contented supports user-configured retention policies, allowing organisations to set specific timeframes (e.g., "delete all Conversation Data older than 90 days") to meet your compliance needs.

How your data flows

Simple. Contained. Secure.

Capture

Confirm consent, then record a conversation. The in-app reminder prompts every time.

Process

Recordings sync to your encrypted Contented workspace, and are stored on AWS servers in Sydney, Australia.

Create

Outputs are generated using only the information from that conversation. We also don't train AI models on your data.

Control

Set retention rules to match your compliance requirements. You decide how long data stays.

Built on recognised standards.

Contented meets international security and compliance expectations. Visit our trust center for the latest certifications and documentation.