Terms of service

Last updated:
03 May 2025

These Terms of Service ("Terms") govern your use of the Contented platform and related services provided by Contented ("we," "us," or "our"), a company incorporated in New Zealand. By accessing or using our Services, you agree to be bound by these Terms.

PLEASE READ THESE TERMS CAREFULLY. BY USING OUR SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

1. Definitions

"Sub-Processors" means third-party service providers we use to deliver the Services, including but not limited to transcription services, analytics providers, hosting services, and other technology partners.

"Content" means all information, data, text, audio, video, images, or other materials.

"Customer Data" means all Content uploaded, recorded, or processed through the Services by or on behalf of you.

"Documentation" means our user guides, help documentation, and other materials we provide regarding the Services.

"Services" means Contented's AI-powered conversation intelligence platform, including the web application, desktop application, mobile applications, and all related features and functionalities.

"User" or "you" means the individual or entity using the Services.

2. Acceptance of Terms

2.1 Agreement to Terms

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2.2 Capacity to Contract

You represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2.3 Modifications to Terms

We may modify these Terms from time to time. We will notify you of material changes by email or through the Services. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

3. Description of Services

3.1 Platform Overview

Contented provides an AI-powered conversation intelligence platform designed to transcribe, analyse, and generate insights from professional conversations.

The Services allow users to record and upload audio and video conversations, process them using AI, and generate structured outputs like transcripts, summaries, and insights. The platform also includes features for secure storage and management of conversation data.

Contented provides an AI-powered conversation intelligence platform that:

  • Records and transcribes audio and video conversations
  • Generates summaries, insights, and structured outputs
  • Creates various content types using expert-designed templates
  • Provides secure storage and management of conversation data
  • Records system audio and microphone audio simultaneously via the desktop application, capturing both sides of conversations conducted on your device.

3.2 AI Processing

Our Services utilise advanced AI technologies including:

  • Speech-to-text transcription
  • Natural language processing for content analysis and creation

3.3 Service Modules

The platform includes specialised modules for:

  • Meeting management and analysis
  • Human-centered research and insights
  • Marketing content creation
  • Recruitment and HR applications

4. Eligibility and Account Registration

4.1 Eligibility Requirements

  • Be at least 18 years of age
  • Provide accurate and complete registration information
  • Maintain the confidentiality of your account credentials
  • Be responsible for all activities under your account

4.2 Account Security

You are responsible for:

  • Maintaining the security of your login credentials
  • Notifying us immediately of any unauthorised use
  • Ensuring compliance with our security requirements
  • Using two-factor authentication when available

4.3 Account Termination Rights

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

5. User Content and Responsibilities

5.1 Your Content Ownership

You retain ownership of all Customer Data you upload or create through the Services. You grant us a limited license to process, store, and analyse your Content solely to provide the Services.

5.2 Content Responsibilities

You are solely responsible for:

  • The accuracy and legality of all Content you provide
  • Obtaining necessary consents for recording conversations
  • Ensuring compliance with applicable privacy laws
  • Reviewing and verifying AI-generated outputs before use

5.3 Prohibited Content

You may not upload or create Content that:

  • Violates any applicable laws or regulations
  • Infringes on third-party intellectual property rights
  • Contains malicious code or harmful content
  • Violates privacy rights of individuals
  • Is defamatory, harassing, or abusive

IMPORTANT: While we maintain and create robust AI systems, AI-generated content can contain inaccuracies. You must review all generated content for accuracy before using it for any purpose. We are not responsible for decisions made based on AI-generated outputs.

6. Acceptable Use Policy

6.1 Permitted Uses

You may use the Services for legitimate business and professional purposes, for example:

  • Recording and analysing business meetings
  • Creating marketing and communication materials
  • Conducting research and analysis
  • Managing recruitment processes

6.2 Prohibited Uses

You may not:

  • Use the Services for illegal activities
  • Record conversations without proper consent
  • Attempt to reverse engineer or hack the Services
  • Share account credentials with unauthorised users
  • Use the Services to create misleading or false content
  • Violate any applicable privacy or data protection laws
  • Interfere with the operation of the Services

6.3 Compliance Requirements

  • Obtain appropriate consents before recording any conversations
  • Comply with all applicable laws and regulations
  • Respect the privacy rights of all individuals
  • Follow organisational policies regarding data handling

7. Privacy and Data Protection

7.1 Privacy Policy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Data Processing Agreement

For enterprise customers, we may enter into separate Data Processing Agreements that supplement these Terms regarding data protection obligations.

7.3 International Transfers

By using the Services, you consent to the transfer of your data to New Zealand, Australia, the United States, and other countries where our service providers operate, in accordance with our Privacy Policy.

8. Intellectual Property Rights

8.1 Our Intellectual Property

We retain all rights, title, and interest in the Services, including:

  • The Contented platform and software
  • Our proprietary AI models and algorithms
  • Templates, prompts, and methodologies
  • Trademarks, logos, and branding materials

8.2 Your Intellectual Property

You retain ownership of your Customer Data. AI-generated outputs based on your Content remain your property, subject to our underlying intellectual property rights in the platform.

8.3 License to Use Services

We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription term, subject to these Terms.

8.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about the Services may be used by us without restriction or compensation to you.

9. Subscription Plans and Payment Terms

9.1 Subscription Plans

We offer various subscription plans (including Free, Standard, and Enterprise tiers) with different features, usage limits, and pricing. Current plans and pricing are available on our website at www.contentedai.com/pricing.

9.2 Payment Terms

  • Subscription fees are charged in advance on a monthly or annual basis
  • All fees are non-refundable except as expressly stated
  • You authorise us to charge your payment method for applicable fees
  • Price changes will be communicated with at least 30 days' notice

9.3 Free Trials and Promotions

Free trials and promotional offers are subject to additional terms and may have usage limitations.

9.4 Overages and Usage Limits

If you exceed your plan's usage limits, additional charges may apply as specified in your subscription plan.

10. Service Availability and Modifications

10.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance when possible.

10.2 Service Modifications

We may modify, update, or discontinue features of the Services at any time. We will provide reasonable notice for material changes that negatively impact functionality.

10.3 Beta Features

Some features may be offered in beta or preview status. Beta features are provided "as is" and may be modified or discontinued at any time.

11. Third-Party Services and Integrations

11.1 Third-Party Providers

Our Services integrate with third-party providers for transcription, AI processing, and other functionalities. These integrations are subject to the third parties' terms and policies.

11.2 Third-Party Content

We are not responsible for third-party content, services, or websites accessed through or integrated with our Services.

12. Disclaimers and Limitations of Liability

12.1 Service Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 AI Technology Disclaimers

  • AI-generated content may contain errors or inaccuracies
  • We do not guarantee the accuracy of transcriptions or outputs
  • You are responsible for reviewing and verifying all AI-generated content
  • AI performance may vary based on audio quality and other factors

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12.4 Exclusion of Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

13. Indemnification

You agree to indemnify, defend, and hold harmless Contented and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your Customer Data or Content

14. Termination

14.1 Termination by You

You may terminate your account at any time by following the instructions in the Services or contacting us.

14.2 Termination by Us

We may suspend or terminate your access to the Services:

  • For violation of these Terms
  • For non-payment of fees
  • If required by law or regulation
  • For any reason with 30 days' notice

14.3 Effect of Termination

Upon termination:

  • Your access to the Services will cease
  • You may export your Customer Data for a limited time
  • We will delete your data according to our data retention policies
  • Outstanding fees remain due and payable

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of New Zealand, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes shall be resolved in the courts of New Zealand.

15.3 Informal Resolution

Before pursuing formal dispute resolution, we encourage you to contact us to seek an informal resolution.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and Contented.

16.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.4 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control.

16.5 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

16.6 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to the contact information below.

17. Contact Information

For questions about these Terms of Service, please contact us:

Contented

For general inquiries:

For technical support:

Acknowledgment: By using the Contented Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These Terms of Service are effective as of the date listed above and supersede all previous versions.