Removing the "she'll be right" from your meetings.

Why Tribe trusts Contented to capture what matters.

Tribe Technology is a managed IT and cybersecurity provider based in Christchurch. The team was one of the earliest to get their hands on Contented - adopting it back in the beta phase before it was even publicly released.

They'd tried other tools before, including Microsoft Teams call recording. That did the job, but didn't provide the level of insight and context they were looking for.

For Mike Tarjomi, Director of Customer Success & Partnerships, Contented was different from the start. Mike says:

"It's not about AI for us. It's about genuinely listening. One of our key strengths as a managed IT and cybersecurity provider is we listen. We try to get ourselves in the shoes of the customer and understand their working environment. That's how Contented approaches conversation capture."

Contented now shows up everywhere at Tribe - leadership meetings, the board, internal catch-ups. It allows the team to focus on listening, provides a consistent record of decisions and actions, and helps deliver better advice to customers.

Tribe's use of Contented in client meetings organically led to customers wanting access too, which gave rise to a formal partnership.

Tribe doesn't put a product in front of customers unless they use it and trust it themselves. Contented easily ticked that box. It's less like a sales conversation and more like sharing something genuinely useful.

"I don't ever feel like I’m selling Contented," Mike says. "I genuinely see the benefits it delivers, and that tends to come through in the conversations I have with customers."

"When customers see the quality of what Contented produces, how we use it, and the benefits that it's created for me personally and us as a business, that's enough for them to adopt it."

Being able to recommend a New Zealand-built technology also helps. As Kiwi businesses place greater value on where their data and services are delivered from, Contented's Christchurch roots are becoming an increasingly important part of the conversation.

As Mike puts it:

"Contented takes the assumption and the 'she'll be right' out of your meeting."

What's more Kiwi tech than that?

How does the partnership work?

Tribe helps businesses across New Zealand get more from technology. Bringing together managed IT, cybersecurity, cloud, Microsoft and AI expertise, Tribe combines practical technical support with trusted advice, strong relationships and a genuine commitment to helping customers succeed.

As an official partner, Tribe recommends Contented to customers for AI tools and meeting management. The relationship grew from Tribe's internal adoption of the platform. As customers began asking how they could include the technology in their own suite, formalising a partnership was the obvious step.

For Mike, it fits naturally with his belief in New Zealand businesses supporting one another - a preference for locally built technology that runs through both Tribe's own values and what it offers customers.